The Maharajas' Express provides the following general information to facilitate your preparations for the upcoming journey aboard this luxurious train.
The Maharajas' Express gladly accepts major credit cards including MasterCard, Visa, and American Express for onboard payments. Please be aware that a surcharge is applicable for all transactions made using credit or debit cards.
From super deluxe coaches catering to Deluxe Cabin and Junior Suite passengers, to exclusive cars designated for the Suite and Presidential Suite travelers at each destination. Each one is outfitted with complimentary sightseeing kits, complete with bottle coolers, candies, tissues, and shoe uppers. Because when it comes to ensuring the utmost comfort for royalty, every minute detail holds significance. And that's precisely what awaits you upon disembarking from the Maharajas' Express.
Travelers must possess valid travel documents and a visa issued by Indian Missions abroad to enter India. Those arriving in India without visas bearing the correct validity dates and number of entries into India may face deportation. Foreign nationals holding Tourist Visas with a stipulated stay of 180 days/90 days and a multiple entry facility should maintain a gap of at least 2 months between two visits to the country on this visa. If there is a need to visit the country within two months, permission must be obtained from the Head of Mission, specifying the specific reasons for another visit within a short period..
PRE & POST HOTEL ACCOMMODATION
We strongly advise you to book at least one night of accommodation before and after your rail journey.
Customs regulations in India are in line with international standards. Importing prohibited items can lead to serious penalties. Each passenger is responsible for ensuring they have all necessary and valid documentation. The Company assumes no responsibility for any consequences resulting from a failure to comply.
PERSONAL TRAVEL INSURANCE
Ensuring the safety and enjoyment of our guests is of utmost importance to us. Therefore, having travel insurance is essential. It's a condition of booking with us that passengers have adequate coverage for injury, illness, death, accident, loss of effects or luggage, and holiday cancellation from their country of domicile. Guests must provide us with the name, address, and phone number of the insurers, policy number, and the 24-hour medical emergency contact number. Any pre-existing medical conditions must be disclosed to both the insurer and us; failure to do so may render your Travel Insurance Policy invalid.
INSURANCE FOR MAHARAJAS' EXPRESS
The Maharajas' Express is fully insured against risks such as fire, earthquake, theft, and terrorism. All guests are included in this comprehensive insurance coverage.
Travel documents, which are specific to the passenger(s) listed, will be provided after receiving full payment for your reservation and usually no later than 14 days before the departure date. Please ensure to carry your booking confirmation with you on departure.
CLOTHING & TRAVEL ACCESSORIES
Suggested Attire: Opt for lightweight cottons and linens during the summer and most winter days. Ensure to pack warm clothing for the colder months of December and January, especially for chilly winter nights.
Ensure to pack light sweaters and wraps for the cool mornings and evenings, especially during excursions to wildlife reserves, desert landscapes, and village safaris. This recommendation holds true for all seasons throughout the year.
During your journey aboard the Maharajas' Express, it is advisable to opt for smart casual clothing and wear suitable walking shoes for daytime off-train excursions. Choose comfortable attire in natural, subdued colors (avoiding bright colors) that harmonizes with the landscapes. This recommendation is particularly crucial for excursions to wildlife reserves.
Don't forget to pack sunscreen, caps or hats, and sunglasses for added protection.
For dining aboard the train, smart casual clothing is advised.
- Be prepared for varying weather conditions, and ensure you have enough woolens during the tour.
- From mid-December to mid-January, Northern India experiences severe cold and fog. Therefore, packing heavy woolens during this period is recommended.
- For select journeys with a golfing option, it's advisable to bring your own golf shoes.
CURRENCY & MONEY EXCHANGE
The currency used in India is the Rupee, abbreviated as Rs., and it is divided into 100 paisa. Rupee notes are available in denominations of Rs. 5, 10, 20, 50, 100, 500, and Rs. 1000. Coins are available in denominations of 1, 2, 5, and 10 rupees. Foreign Exchange transactions are regulated in India. Passengers carrying Foreign Exchange exceeding USD 5000 or its equivalent in currency notes, and a total aggregate of USD 10,000 and above (including Cash, bank notes, traveler's cheques), are required to declare it at the port of entry in India. Please be cautious not to accept damaged notes or notes with tape attached, as these may not be accepted. It is recommended to carry smaller denominations instead of Rs. 1000 notes, as obtaining change for them can be challenging.
For special facilities provided to Maharajas' Express guests for Foreign Exchange encashment, please contact your Guest Relations Manager on board.
As per Indian regulations, smoking is strictly prohibited on the train. This rule extends to all public spaces, including restaurants, airports, stations, shopping malls, hotels, and other public areas.
The cabins have limited storage space, so we advise guests to bring luggage in accordance with international airline rules for first/business class passengers. Opting for soft-topped luggage is recommended for ease of storage. You can store luggage under the bed and in the designated luggage hold.
SPECIAL MEALS / DIETARY REQUIREMENT / MEDICAL CONDITIONS
If you have any specific dietary needs or allergies, please inform us at the time of booking and also notify the Chef or Train Manager once on board. Our Chef will do their best to accommodate these requirements. It's worth noting that some excursions, like Jungle Safaris, may be conducted in open vehicles such as jeeps or canters, which can lead to dust exposure due to the terrain. Guests with allergies related to dust are advised to carry their prescribed medication or inhalers during the journey.
At all points of embarkation and disembarkation, porters will be present to help you with your luggage.
A team of dedicated butlers is available on board to cater to your every need. Each carriage is staffed with a single butler who is on call 24 hours a day. They are trained to meet the specific requirements of our guests with utmost speed and efficiency. Our butlers take great pride in providing personalized services to ensure a memorable experience during your stay on board.
WHEELCHAIR ACCESS / DISABLED PASSENGERS
We're sorry to inform you that the dimensions and design of the carriages on the train do not accommodate wheelchair-bound passengers. For guests with limited mobility or other constraints, we highly recommend being accompanied by an able-bodied passenger. Nevertheless, our valets will be readily available to offer extra assistance. Please be sure to mention any special requirements at the time of booking.
Voltage available on the train is 110 volts. International adaptors are also available on board.
BED & BATH LINEN
The bed linens and bath towels are refreshed daily. To support environmental conservation, we kindly ask you to leave towels on the rack if you'd like to reuse them.
To ensure you have access to hot water, please remember to switch on the heating system 20 minutes before use. If the cabin is shared by two guests, we recommend allowing a 20-minute gap between users.
Every cabin on the Maharajas' Express is furnished with an electronic safe for your convenience. To ensure your valuables and travel documents are secure, we recommend using the safe provided. However, it's essential to have your personal belongings insured for added peace of mind.
All wash rooms are provided with hair dryers.
OFF TRAIN EXCURSIONS
As many of our off-train excursions involve walking, it's advisable to pack comfortable walking shoes. A moderate level of physical fitness is recommended for participation. Some excursions may include unpaved surfaces, uneven terrain, and embarkation and disembarkation from the train.
Travelers with any mobility concerns should inform us at the time of booking. We retain the right to decline participation in excursions for those who may face difficulties completing the tour or causing significant delays for the group. Please note that in such cases, no refund would be provided for any unused portion of the tour.
During off-train excursions, you'll be accompanied by knowledgeable and certified guides fluent in English. We believe in adding a touch of local expertise, which is why we engage seasoned local guides who offer a comprehensive and insightful perspective on the places you explore.
If you prefer guides speaking in other languages, this can be arranged at specific destinations, contingent on availability and with an additional charge. Kindly inform us of your preference when making your booking.
TRANSPORTATION ON EXCURSIONS
For passengers in Deluxe Cabins and Junior Suites, the majority of off-train excursions involve coach transfers. On the other hand, Suite and Presidential Suite passengers will enjoy the luxury of traveling in private cars. Some excursions, however, may involve thrilling jeeps rides. Please consult your itinerary for precise details.
Smoking on board the train is strictly prohibited in compliance with Indian law. This regulation extends to all public areas.
PARAMEDIC ON BOARD
A 24-hour paramedic is available on board the train to offer emergency medical assistance if the need arises.
While there are currently no specific vaccinations required for travel to India, it is advisable to check the latest advisory before departure. Foreign tourists originating or traveling through Yellow Fever endemic countries should possess a Yellow Fever Vaccination certificate in accordance with international health regulations. Taking anti-malaria precautions is recommended, and carrying sufficient insect repellent is advised. Consulting a physician for personalized health advice based on the travel itinerary is also recommended. For those under prescription medication, it is advisable to carry enough supplies for the entire trip. Guests are encouraged to bring their own medicines, as locally manufactured medications in India may not always align with familiar brand names.
Please inform us of any specific ailments at the time of booking and update the Guest Relations Manager upon boarding.
The cabins on the Maharajas' Express provide limited storage space. It is recommended that each guest packs luggage in accordance with the guidelines for first and business class passengers on international airlines. Using soft-topped luggage is also advisable as it is easier to store. There is designated luggage storage under the beds in the cabins. In case of additional luggage, there is a separate luggage hold cabin available. It is recommended to use locks to secure your luggage. The storage space under the twin bed measures 915 mm x 690 mm x 330 mm in height, while under the double bed it measures 1370 mm x 940 mm x 330 mm in height.
Limited laundry service is offered at specific destinations. Feel free to reach out to your carriage butler for more information and details regarding this service.
GRATUITIES FOR SERVICES
It is customary to offer gratuities for small services in Indian culture. The decision to provide any gratuities for the onboard staff is entirely up to the guests. Envelopes for gratuities will be provided in each cabin on the final night of the journey.
Guests have access to high-speed internet on board. For specific details, please get in touch with the Train Manager. Please note that the internet signal may fluctuate when the train is in motion, but it tends to be more stable when the train is stationary or in proximity to large cities.
For the comfort of your fellow passengers and out of respect for certain monuments during your Off Train Excursions, we kindly request that you keep your cell phone on silent mode while on board the train. Additionally, we discourage the use of cell phones and laptop computers in all public areas, and suggest using them in the privacy of your cabin. Thank you for your cooperation.
CELL PHONE RECEPTION
The reception may experience fluctuations when the train is in motion, but tends to improve significantly when the train is stationary or in close proximity to large cities.
Each cabin is equipped with a telephone for your convenience. Please note that charges for external calls are not included in the journey cost and will be billed separately.
Throughout your journey, the Train Manager will be available on board to assist you with any special requests, address any concerns, and provide tour information. Please do not hesitate to reach out to them.
PLACEMENT OF TRAIN ON PLATFORM AT STATIONS
The Maharajas' Express undergoes refueling and watering in the yard after guests have disembarked at the stations. It is crucial to adhere to the recommended timings provided at the time of disembarkation to prevent any inconvenience. If a guest wishes to return to the train before the advised boarding time, they should contact the Train Manager to confirm the availability of the Maharajas' Express on the platform.
EXPECTATION FROM GUEST
Guests are advised to strictly adhere to the prescribed timings and be punctual. Departures will not be delayed or special provisions made for late arrivals. If any services are missed due to the late arrival of guests, alternate arrangements will not be provided, and no refunds will be issued. It is expected that guests follow the tour itinerary to prevent any confusion. If a guest wishes to deviate from the group or train for personal visits or tours, they should inform the Train Manager in advance. Guests who repeatedly deviate from the tour may be asked to leave to avoid inconvenience to other guests and the management.
Each cabin is furnished with an electronic safe for the security of your valuables. While we take every precaution, we cannot assume liability for any loss of valuables.
The Maharajas' Express prides itself on its world-class service, exemplified by a dedicated team of hospitality professionals. They are driven by a strong commitment to provide guests with an unparalleled experience, where every need is not only met, but anticipated. Our attentive and discreet crew members contribute to the journey's distinctive sense of exclusivity. It's worth noting that all our staff members are proficient in English.
MINIMUM PASSENGER REQUIREMENT
For each of our journeys, there is a minimum requirement of passengers for operation. In the rare instance that this threshold is not met, we will present you with options: an alternative departure date, an alternative journey, or a refund. It's important to note that if such a situation arises, we will notify you at least 30 days in advance.
SPECIAL EXCURSIONS / EVENTS
Certain departures, featuring unique interest-based excursions, special events, and guest lectures, will have an additional supplement applied.
The Maharajas' Express can be chartered to corporate companies, agencies and individuals worldwide for incentives, conferences, weddings or any other exclusive event.